Name: MedCloudy
Rating: 4.8 (120 reviews)

Question 1

Is MedCloudy easy for my staff to use?

Accepted Answer

Yes — that was our primary design goal. The interface is clean and straightforward. Most receptionists and admin staff are comfortable booking appointments and managing the queue within their first hour of using it. No technical background required.

Question 2

Can my receptionist manage all bookings through the system?

Accepted Answer

Absolutely. The receptionist booking interface is purpose-built for front-desk workflows. They can search patients, check real-time doctor availability, book or reschedule appointments, and send reminders — all from one screen. It's fast and simple.

Question 3

Can doctors set their own availability and working hours?

Accepted Answer

Yes. Each doctor sets their own weekly schedule, slot duration, break times, and leave dates independently. Any changes update instantly, so the receptionist always sees accurate availability when booking.

Question 4

Is patient information secure?

Accepted Answer

All patient data is encrypted in transit and at rest. Access is controlled by role — doctors, receptionists, and admins only see what's relevant to their job. We follow industry standards for data privacy, and data is never shared with third parties.

Question 5

Can I start on the Basic plan and upgrade later?

Accepted Answer

Yes, anytime. You can upgrade your plan from within your account settings. Your existing data, patients, appointments, and history all carry over seamlessly. There's no migration or re-setup required.

Question 6

Does MedCloudy work for clinics with multiple doctors?

Accepted Answer

Yes. The Standard plan supports up to 3 doctors, and the Premium plan supports unlimited doctors. Each doctor has their own schedule, availability, and patient queue. Admins can view reports across all doctors from a single dashboard.

Question 7

How long does it take to set up and go live?

Accepted Answer

Most clinics are fully set up and taking bookings within a few hours on the same day. You'll add your clinic details, create doctor profiles and schedules, invite your staff, and you're ready. Premium plan customers get a dedicated onboarding session.

Question 8

Do you offer a free trial?

Accepted Answer

Yes — all plans include a 14-day free trial. No credit card required to start. You get full access to the plan's features during the trial so you can evaluate it properly before committing.

Clear answers before you commit.

Frequently asked questions

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