Stop Losing Patients
to No-Shows. Automate.
MedCloudy sends automatic WhatsApp confirmations and reminders for every appointment — booking confirmation, 24-hour reminder, and 30-minute reminder. Zero manual effort. 68% fewer no-shows.
68%
fewer no-shows
3
auto messages/appt
0
staff effort needed
City Care Clinic
MedCloudy Notifications
City Care Clinic
✅ Appointment Confirmed!
Hi Priya, your appointment is confirmed:
👨⚕️ Dr. Vikram Mehta
📅 Tomorrow, Mon 7 Apr · 10:30 AM
📍 City Care Clinic, Koregaon Park, Pune
9:15 AM ✓✓
City Care Clinic
🔔 Appointment Reminder
Hi Priya, your appointment is tomorrow:
👨⚕️ Dr. Vikram Mehta · 10:30 AM
📍 City Care Clinic, Koregaon Park
Reply 1 to confirm · 2 to reschedule
Mon 10:15 AM ✓✓
1
10:18 AM ✓✓
City Care Clinic
⏰ 30 min reminder — Your appointment with Dr. Mehta is at 10:30 AM. Please arrive 5 min early.
10:00 AM ✓✓
Three messages. Zero manual work.
Every appointment triggers three automatic WhatsApp messages. You set it up once.
Instantly at booking
Booking confirmation
- Patient name and doctor name
- Appointment date and time
- Clinic name and address
- Sent the moment booking is confirmed
24 hours before
24-hour reminder
- Full appointment details
- Patient can confirm or reschedule
- Sent the day before the appointment
- Reduces forgotten appointments
30 minutes before
30-minute reminder
- Time and location reminder
- Ask to arrive 5 min early
- Final prompt for patients in transit
- Highest impact on day-of no-shows
What 68% fewer no-shows means for your clinic
Without reminders
- ✕ Staff calls every patient manually the day before
- ✕ Patients forget appointments — slots go empty
- ✕ 5–8 no-shows per day at a busy clinic
- ✕ Doctor sits idle between no-show gaps
- ✕ No record of which patients repeatedly no-show
- ✕ Manual calling takes 1–2 hours of receptionist time daily
With MedCloudy WhatsApp reminders
- Three automated messages per appointment, zero staff effort
- Patients get reminded twice before the appointment
- 68% fewer no-shows from day one
- Doctor utilisation improves immediately
- Cancellations come in early — slot re-filled
- Receptionist time freed for actual patient care
Revenue recovered per month (example: 30 patients/day clinic)
~5
no-shows per day recovered
~110
extra consultations/month
₹55,000+
recovered revenue/month at ₹500/visit
Everything in MedCloudy's WhatsApp reminder system
Configurable timing
Set reminder intervals to match your clinic workflow. Defaults are 24-hr and 30-min but you can adjust both.
Personalised messages
Each message includes the patient's name, doctor, date, time, and clinic address — not a generic template.
Patient can reply
Patients can confirm or request a reschedule directly in the WhatsApp thread. Cancellations update slots in real time.
Rescheduling & cancellation alerts
When an appointment changes, the patient gets an automatic WhatsApp update. No staff intervention needed.
No-show analytics
Track no-show rate over time on your MedCloudy dashboard. See the improvement clearly after enabling reminders.
Works for all doctors
Reminders work across all doctors and appointment types — new bookings, follow-ups, walk-ins scheduled digitally.
"My receptionist used to spend 90 minutes every evening calling patients for the next day. Now she doesn't call anyone — MedCloudy does it. And our no-show rate dropped from about 20% to under 7%. That's real money."
Dr. Pradeep Iyer
Diabetologist, Hyderabad · 40+ patients/day
WhatsApp reminders — common questions
How do WhatsApp appointment reminders work?
MedCloudy automatically sends WhatsApp messages to patients before their appointment — 24 hours and 30 minutes in advance. No manual action from staff is needed. The reminders include the doctor's name, appointment time, and clinic address.
Do I need a separate WhatsApp Business account?
No. MedCloudy handles the WhatsApp integration for you. You configure your clinic name and the reminders go out under the MedCloudy messaging infrastructure. No separate WhatsApp Business account or API setup is required.
Can patients confirm or cancel via WhatsApp reply?
Yes. Patients can reply to confirm or request a reschedule directly in the WhatsApp thread. Cancellations update the slot availability in real time so another patient can be booked into that slot.
How much do WhatsApp reminders reduce no-shows?
MedCloudy clinics see an average 68% reduction in patient no-shows after enabling WhatsApp reminders. For a clinic seeing 30 patients/day, that recovers 4–6 missed consultations every day.
What does the WhatsApp confirmation message include?
The booking confirmation includes the patient's name, doctor name, appointment date and time, clinic name, and address. Reminder messages include the same details plus an option to confirm or request a reschedule.
Does it work for rescheduled and cancelled appointments?
Yes. When an appointment is rescheduled or cancelled, the patient automatically gets a WhatsApp update with the new details or cancellation confirmation. No manual message needed from your staff.
Stop losing revenue to no-shows
Enable WhatsApp reminders today. 14-day free trial. No credit card required.
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